Blacklist: a list privately exchanged among employers, containing the names of persons to be barred from employment because of untrustworthiness or for holding opinions considered undesirable.
I got a receptionist blacklisted from my department.
Now, I'm the type of girl who can work with anybody.
Then comes Dee.
I have been working in my department since we opened back in 2011. I may just be the receptionist, but I run the department. I know the ins and outs and what's going on and all the therapist come to me with questions and concerns.
Dee is a new Float Receptionist in our building. She goes from desk to desk to help out where she is needed.
The first time she landed at my desk I was open minded and ready to teach her all she needed to know to work here.
It was a bit like pulling teeth to get her to cooperate and understand what was going on. There were numerous mistakes and incidents and even some embarrassments, such as her pointing out and talking about a cancer patient's baldness to the patient.
One time I was trying to correct her as she was telling a patient wrong information and she literally waved me off.
Nobody just waves me off.
Especially as I am trying to train you in my department, especially when you are continuing to give wrong information to my patients. It was completely unacceptable.
And, well I was highly offended, I was still willing to try and teach her do to her job.
The final straw did come. The thing that really made me boil was the smallest, stupidist thing, but I think that because it was so small it made it all the worse.
She was trying to send a fax to our financial department due to one of her many mistakes.
Every time a fax doesn't go through we get a print out saying there was an error. The first time she tried to send the fax she got the error letter. I looked at it and noticed that she had not dialed 9 to get out of the building, something you have to do EVERY time you place an out going call.
Me: You have to dial 9-1-area code-number.
Dee: Oh, okay, okay, I got it
She tries again and gets another rejection letter. I look at it. She dialed 9-1-number.
Me: No. You forgot the area code. It's 9-1-area code-number.
Dee: Oh okay
She takes it and re-faxes the paper. Error letter.
I look and see she only dialed 4 numbers.
Me: (heavy sigh) You only dialed 4 numbers. You have to dial 9-1-area code-number. (at this point I feel like a broken record) Can I show you?
I wasn't sure if she was going to release the paper to me, because she's the type of person who doesn't want people to help her or do things for her because she thinks if you mess up it's going to come back at her.
Surprised I take the paper and walk her over to the fax machine.
Me: We dial 9-1-area code-number.
I say as I slowly and visibly push the correct numbers. Within two seconds we get a confirmation that the fax went through.
I thought we were done with it. She had seen the fax go through and hopefully she would remember how to send a fax. It really isn't that complicated.
Until the next day.
I got a message from Becky, who works upstairs.
Apparently Becky had to help Dee send another fax. Dee said that down in Physical Therapy they told her you had to dial 9-1-area code-number and asked "is that even true?"
ME: "IS THAT EVEN TRUE?" WHY WOULD I LIE TO HER ABOUT HOW TO SEND A STUPID FAX!!!
I was done. You wave me off, don't listen, make countless mistakes, tell people wrong information, AND now you are calling me a liar and insinuating that I don't know how to do my job? Um. No.
Guys, I'm not a liar.
I know I am far far off the deep end from perfect, but you don't go questioning my character in such a way and call me a liar at my place of employment. I hold myself to very high standards at work. Everyone knows this. I have never been so insulted in my life!
The fact of the matter, all insult aside, if Dee can't even trust me to tell her the correct information on how to send a fax, then there is no way she will trust me to tell her anything.
I had to go to my boss and tell her I didn't know what to do with Dee.
My boss knows that for me to come to her with a problem something has to be seriously wrong. She knows I'm a good worker and good trainer. Normally the only time I talk to my boss is when I have a plan of action and I call it just to let her know what's going on.
I didn't specifically say I wouldn't work with Dee, I told her everything I had been dealing with and that I didn't know what to do with someone who doesn't believe a word that comes out of my mouth.
The boss told her Physical Therapy just isn't the department for you and she is going through a retraining in all the other departments as we speak.